FAQ's
This is a short list of our most frequently asked questions. For more information about Allan J. McIntyre Fine Art, or if you need help, please contact us at: info@allanmcintyrefineart.com
Shipping & Delivery
What type of packaging do you use?
Prints, photographs, and any flat art on paper are shipped flat. Pottery and other breakable objects are usually double boxed.
When will my object arrive?
You can estimate arrival by adding processing and transit times. Generally, most items ship in one or two days from time of order. Special items, for instance large objects that require longer periods of processing will obviously take longer. When an item is shipped an email with a tracking number will be sent to the purchaser.
How do I track my order?
As soon as an item ships we will send the purchaser a confirmation email that includes a tracking number and carrier source.
How much will shipping cost?
We try to keep shipping costs as low as possible to the customer in certain situations, for instance where price negotiations have occurred shipping prices may vary based on the quantity and type of art ordered and present in inventory.
Is my package insured?
Yes. All packages are insured.
Will I ship to a P.O. Box?
Yes, but within certain guidelines decided at time of purchase. High value items must always ship to a street address and may require a signature.
Returns.
All works of art are guaranteed to be authentic and as described. Purchases may be returned within 5 days for a full refund, less return shipping costs. To be refundable, returned items must be fully insured, properly packaged, and received in good condition.
Ordering
How do I place an order?
Add the product(s) you wish to order to your shopping cart located on every product page. If you have questions please feel free to email us at: info@allanmcintyrefineart.com.
What payment options do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal. Checks and money orders are also accepted, however, the latter two payment forms will slow the delivery process. If you intend to pay by check or money order please notify us in advance so that we can help process the order.
Can I cancel my order?
To cancel an order that has not yet shipped, contact us at 1-520-404-4518 (leave a message if necessary), or by emailing us at: info@allanmcintyrefineart.com. We tend to ship very quickly, so if you have had second thoughts or have made a mistake in ordering, please proceed rapidly with your notification. We are unable to process cancellations for items that have already shipped. If an item has shipped then a return process will be necessary (see "Returns" above),
How do I find a specific item from your inventory?
Enter your search term into the search box that appears on each page.
How accurate are the item dimensions listed on your web pages?
We verify the dimensions of all images on our site. Measurements in most cases are presented in inches and in metric.
Can I purchase an item(s) on time?
Yes. We do allow layaway. In most situations the item(s) must be valued at over $1,000 and must be paid for over three successive months (about 1/3 per month). In such a situation Items are removed from the market and placed on hold. We do not ship until final payment is received.
International Orders
Do you ship internationally?
Presently we do not ship internationally. However, all sales are conducted on a case-by-case basis, so the possibility exists. Contact us with questions regarding international orders. Items shipped internationally are never assigned as "gifts."
