This is a short list of our most frequently asked questions. For more information about Allan McIntyre Fine Art, or if you need help, please contact us.
Shipping & Delivery
What type of packaging do you use?
Prints, photographs, and any flat art on paper are shipped in print pads. Pottery and other breakable objects are double boxed.
When will my object arrive?
You can estimate your art's arrival by adding the processing and transit times. In general, most items ship in one or two days from time of order. Special items, for instance large pottery objects, that require longer periods of time for processing will obviously take longer. When an item is shipped an email with a tracking number is sent to the purchaser.
How do I track my order?
As soon as an item ships we will send the purchaser a confirmation email that includes a tracking number and carrier source.
How much will shipping cost?
Shipping fees vary based on the quantity and type of art you've ordered and are present in your shopping cart prior to payment.
Is my package insured?
Yes. All packages shipped by Allan McIntyre Fine Art are sent insured.
Will I ship to a P.O. Box?
Yes, but within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger items must be shipped to a street address - for instance print pads. High value items must always ship to a street address.
All works of art are guaranteed to be authentic and as described. Purchases may be returned within 10 days for a full refund, less shipping costs. To be refundable, returned items must be fully insured, properly packaged, and received in good condition.
How do I place an order?
Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located on every product page. When you are ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions. If you have questions please feel free to email us at: firstname.lastname@example.org.
What payment options do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal. Checks and money orders are also accepted, however, the latter two payment forms will slow the delivery process. If you intend to pay by check or money order please notify us in advance so that we can help process the order.
Can I cancel my order?
To cancel an order that has not yet shipped, contact us at 1-520-404-4518 (leave a message if necessary), or by emailing us at: email@example.com. We tend to ship very quickly, so if you have had second thoughts or have made a mistake in ordering, please proceed rapidly with your notification. We are unable to process cancellations for items that have already shipped. If an item has already shipped then a return process will be necessary (see "Returns" above),
How do I find a specific item from your inventory?
Enter an exactly spelled search term into the search box that appears at the top of each page.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy and description. However, in some cases, the visual representation may be approximate due to variations in monitor settings. As stated previously, If you are not satisfied with the product you receive, you may return it (see "Returns" above). You may also ask for additional photo images and any other descriptive data that helps you make a decision.
How accurate are the item dimensions listed on your web pages?
We verify the dimensions of all images on our site. Measurements in most cases are presented in inches and in metric.
Can I purchase an item(s) on time?
Yes. We allow layaway's. In most situations the item(s) must be valued at over $1,000 and must be paid for over three successive months (1/3 per month). In such a situation Items are removed from the market and placed on hold. We do not ship until final payment is received.
Do you ship internationally?
Presently we do not ship internationally. However, all sales are conducted on a case-by-case basis, so the possibility exists. Contact us with questions regarding international orders. Items shipped internationally are never assigned as "gifts."